Terms of Service
Effective Date: 01/04/2026
Welcome to My Nurse Friend. These Terms of Service ("Terms") govern your access to and use of the My Nurse Friend website, services, and any related offerings (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.
1. Scope of Services
My Nurse Friend provides non-clinical healthcare navigation, education, and nurse advocacy services. Services may include care coordination, health system navigation, informational support, and optional add-on services. My Nurse Friend does not provide medical diagnosis, treatment, or emergency services.
2. Not Medical Advice
Information provided through My Nurse Friend is for educational and informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider regarding medical conditions or decisions.
3. No Emergency Services
My Nurse Friend does not provide emergency or urgent care services. If you are experiencing a medical emergency, call 911 or your local emergency number immediately.
4. Eligibility
You must be at least 18 years old to use the Services. By using the Services, you represent that you have the legal capacity to enter into these Terms.
5. Client Responsibilities
You agree to provide accurate, complete, and current information as requested and to use the Services in a lawful and respectful manner. You are responsible for decisions made based on information provided through the Services.
6. Payment and Subscriptions
Fees, subscription terms, and payment schedules are disclosed at the time of purchase. By enrolling in a paid service, you authorize My Nurse Friend to charge applicable fees. All fees are non-refundable unless otherwise stated in writing.
7. Add-On Services
Add-on services are optional, situational supports that supplement core services. Availability, scope, and pricing of add-ons may vary and are subject to change.
8. Privacy
Your use of the Services is subject to our Privacy Policy and Consumer Health Data Privacy Notice, which describe how we collect, use, and protect your information.
9. Intellectual Property
All content on the website, including text, graphics, logos, and materials, is the property of My Nurse Friend and may not be used, reproduced, or distributed without prior written permission.
10. Disclaimer of Warranties
The Services are provided "as is" and "as available" without warranties of any kind, express or implied. My Nurse Friend does not guarantee specific outcomes or results.
11. Limitation of Liability
To the fullest extent permitted by law, My Nurse Friend shall not be liable for any indirect, incidental, consequential, or special damages arising out of or related to your use of the Services.
12. Indemnification
You agree to indemnify and hold harmless My Nurse Friend from any claims, damages, liabilities, or expenses arising from your use of the Services or violation of these Terms.
13. Modifications to Services or Terms
My Nurse Friend reserves the right to modify or discontinue the Services or update these Terms at any time. Continued use of the Services after changes constitutes acceptance of the updated Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the state in which My Nurse Friend is registered, without regard to conflict of law principles.